East Coast Account Manager - Pharma

Location: Cambridge, MA

Type: Full Time

Min. Experience: Mid Level

Company Summary

Imagine if we could match patients with the treatments that prove the most effective for them . . .
GNS Healthcare applies causal machine learning and simulation technology to predict which treatments and care management programs will work for which patients, improving individual patient outcomes and the health of populations, while reducing the total cost of care.

Headquartered in the biotechnology and health IT center of Cambridge, MA, our technology is based on its MeasureBase™ data integration architecture and patented REFS™ (Reverse Engineering and Forward Simulation) causal inference and simulation AI engine. Health plans, bio-pharmaceutical companies, healthcare providers, foundations, academic medical centers, and self-insured employers use GNS’ cloud-based solutions to solve pressing and costly problems including those surrounding metabolic syndrome, medication adherence, end-of-life care, preterm birth, personalized care pathways in oncology, auto-immune diseases, and diabetes, new drug target discovery, patient stratification in clinical trials, and more. GNS solutions focus on reducing adverse events, slowing disease progression, and improving therapeutic effectiveness through precision matching that maximizes impact on individual patient health outcomes while reducing wasteful spending and downstream medical costs.

Position Summary

The East Coast Account Manager – Pharma has overall responsibility to ensure successful deployment and expansion of GNS Healthcare’s solutions, technology, and services with major pharma, medical device, biotech companies, and strategic partners, coordinating the efforts of sales, engineering, data science and services, and project management. The ability to communicate to scientists and computational bioinformaticians is critical for success in this role.


  • Manage a strategic account portfolio of clients through the development and management of strategic account and territory plans.

  • Achieve assigned quota and grow revenues within existing accounts through value-added services and renewal of longer-term engagements.

  • Partner with project implementation team to devise a successful implementation and management plan.

  • Work directly with clients in onboarding new relationships, and managing and supporting engagements.

  • Suggest solutions and innovative ideas to meet client needs.

  • Maintain positive relations with existing clients and ensure strong, long term client relationships.

  • Ensure client satisfaction.

  • Support sales and business development teams to support pre-sales efforts. 

  • Coordinate with sales, business development, data science, and project management departments. 

  • Monitor and manage to sales performance metrics.

  • Prepare monthly, quarterly and annual progress and forecast reports.

  • Travel regularly to meet key client stakeholders to maintain and expand existing services.


  • Bachelor’s degree in any scientific area required; MPH a plus; PhD preferred
  • 3-5 years of experience in a scientific research role or scientific consulting position
  • 2-5+ years of experience in client services and/or in a strategic/key Account Manager role; selling to and servicing pharma accounts is critical
  • Proven experiences with big data/analytics solutions and understanding of pharma R&D through commercialization
  • Proven experience in setting and meeting goals
  • Ability to effectively collaborate with various business units across the Company to ensure successful onboarding and ongoing management of clients
  • Aptitude for building strong client relationships
  • Effective negotiation skills and problem-solving attitude
  • Possess a mix of analytical and creative skills to find innovative solutions for clients while providing best-in-class service
  • Strong customer advocate to internal teams including executive management
  • Proficient in HIPAA requirements

Company Culture

Our philosophy at GNS is simple:  we cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have a track record of success and a passion for creating change. We believe that strong teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

We are passionate about our work and believe in the ability of our technology to change the world. Our core values of integrity, collaboration, value, diversity, and game-changing guide our behaviors with each other and our clients.

GNS offers competitive salaries, stock options, unlimited vacation, health, dental and vision insurance, life insurance, long-term disability, 401(k), and much more.

Equal Employment Opportunity

GNS Healthcare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, veteran status, disability, or genetics. In addition to federal law requirements, GNS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Please, no recruiters at this time. 

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Human Check*