Vice President, Account Management

Location: Cambridge, MA

Type: Full Time

Min. Experience: Manager/Supervisor

GNS Healthcare is the leader in health data analytics. We have built and maintain a suite of unique analytics capabilities, hosted in the cloud, and we apply these tools to interesting problems found in the pharmaceutical, care delivery, and managed care domains. 

GNS Healthcare provides a new level of matching drugs and other health interventions to individual patients in order to improve outcomes and lower the total cost of care by providing its customers with the information necessary to make data driven decisions.  To do this, GNS Healthcare takes data from mainstream sources, like claims and electronic medical records, and uses machine learning and advanced simulation to create a combination of risk, efficacy, and engagement analytics to predict personalized intervention ROI. GNS offers a variety of solutions including ones for Metabolic Syndrome, Medication Adherence, and Advance Illness/Palliative care and has an active R&D pipeline focused on applications that reduce events, slow disease progression, and improve therapeutic effectiveness.

The Vice President of Account Management has overall responsibility to ensure successful deployment and expansion of GNS Healthcare’s solutions, technology, and services with major health plans, integrated delivery systems, hospitals, and strategic partners, coordinating the efforts of sales, engineering, data science and services, and project management.  Candidates must have extensive operational experience in deploying technology in the healthcare and HIT environments.

Specific responsibilities include:

  • Manage a strategic account portfolio of clients through the development and management of strategic account and territory plans.
  • Achieve assigned quota; grow revenues within existing accounts through value-added services and renewing for longer term engagements.
  • Successfully provide leadership to the account team responsible for the delivery of GNS solutions that nurtures and supports industry excellence. Act as liaison between clients and internal account teams.
  • Partner with project implementation team to devise a successful implementation and management plan.
  • Work directly with clients in onboarding new relationships, managing engagement and support,
  • Suggest solutions and innovative ideas to meet client needs.
  • Maintain positive relations with existing clients and ensure strong, long term client relationships
  • Ensure client satisfaction.
  • Support sales & business development teams to support pre-sales efforts. 
  • Coordinate with sales, business development, data science, and project management departments. 
  • Monitor and manage to sales performance metrics
  • Prepare monthly, quarterly and annual progress and forecast reports
  • Travel regularly to meet key client stakeholders to maintain and expand existing services.

Knowledge and experience required:

  • Bachelor degree required, MBA a plus.  Must have 7-10 plus years of experience in client services and/or Strategic/Key Account Manager role.
  • Proven experience in setting goals and leading a team to success.
  • Ability to effectively collaborate with various business units across the Company to ensure successful onboarding and ongoing management of clients.
  • Aptitude for building strong client relationships
  • Effective negotiation skills and problem-solving attitude
  • Extensive experience integrating into Payer and Provider infrastructure including claims, EMR, and Care Management, etc. 
  • Possess a mix of analytical and creative skills to find innovative solutions for clients while providing best in class service.
  • Strong customer advocate to internal teams including executive management
  • Proven experiences with ‘big data’ / Analytics solutions.
  • Proficient in HIPAA requirements.

Core competencies include:

  • Relationship building: Being a trusted advisor with the customer, being viewed as a collaborator and a co-stakeholder in customer success.
  • Leadership/Judgment: Showing wisdom in making decisions and acting with a view to what is most appropriate, reasonable, timely and realistic. 
  • Communication: Ability to build rapport and to work well with internal and external teams.
  • Driving Results: Rigorously holding oneself and others accountable for achieving high levels of individual and organizational performance.

GNS’ Company Culture

Our philosophy at GNS is simple:  We cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have track record to success and a passion for creating change. We believe that strong, collaborative teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

GNS offers competitive salaries, stock options, vacation, health and dental insurance for employees and their families, life insurance, long term disability and a 401(k) plan. EOE

No phone calls or Recruiters, please.


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