Account Manager - Pharma and Biotech

Location: Cambridge, MA

Type: Full Time

Min. Experience: Experienced

 

The Account Manager is responsible for developing new and cultivating existing relationships with marketing, commercial, medical affairs, and health outcomes arms of pharmaceutical and biotech companies in the U.S to increase awareness and usage of GNS’s technology in these firms. The account manager hired must be able to work effectively in both small and large groups at senior levels of client organizations, and thrive within a fast-paced and exciting team environment at the revolutionary intersection of big data analytics and personalized medicine.  Candidates should have extensive operational experience in deploying technology in the healthcare and HIT environments.

Responsibilities

  • Establish deep collaborative relationships with key client stakeholders in the pharmaceutical and biotechnology sectors and build upon success of current research engagements to generate future opportunities.
  • Lead generation and qualification, definition of customer and product segments for analytics tools to support programs at various stages including: research and development, clinical, and commercial.
  • Leverage your insight into current and future market dynamics in healthcare to create new opportunities for the company and its products.
  • Accurately forecast sales plans and consistently meet and exceed quota.
  • Identify new revenue generating opportunities through market awareness, competitive analysis, and leveraging company’s existing and planned products.
  • Manage customer deployment engagement and post sales.
  • Work directly with clients in onboarding new relationships, managing engagement and support, growing revenues within existing accounts through value-added services, and renewing for longer term relationships.
  • Proactively monitor client relationships to ensure continued high levels of customer satisfaction and repeat business.
  • Successfully lead and manage internal account management and customer support teams creating an environment that nurtures and supports industry excellence. Also coordinate with sales, business development, data science, and project management departments. 
  • Plan and deploy GNS Healthcare’s solutions with customers. 
  • Support sales & business development teams to support pre-sales efforts. 
  • Responsible for some business planning and budgeting.
  • Serve as member of executive team setting overall company direction.
  • Travel regularly to meet key client stakeholders to maintain and expand existing services.
  • Serve as the company’s representative at industry conferences and marketing and networking events.

Requirements:

  • Bachelor degree required, MBA a plus.  Must have 3-5 plus years of experience in client services and/or Account Management in the pharmaceutical or biotechnology industry.
  • Experience selling large-scale, integrated scientific research solutions (analytical software coupled with scientific research services) into the marketing, commercial, medical affairs, and health outcomes arms of pharmaceutical and biotech companies in the U.S, preferred
  • Verifiable ability to meet and exceed multi-million dollar annual sales quotas while achieving product mix, margin, market segment, and therapeutic area objectives.
  • Deep domain expertise in one or more major healthcare industry verticals a major plus.
  • Broad and deep network of contacts and prospective clients in relevant markets.
  • Stellar references from senior managers and satisfied clients.
  • Proven experiences with ‘big data’ / Analytics solutions.
  • Demonstrable experience in building best-in-class Customer Success function for a SaaS company that specializes in marketing and marketing research.
  • Possess a mix of analytical and creative skills to find innovative solutions for clients while providing best in class service.
  • Experience integrating with Patient Master Index (Master Data Management) solutions preferred.
  • Experience with data warehousing, preferred.
  • Proficient in HIPAA requirements, preferred.
  • A true people leader that can drive operational excellence and able to be a customer advocate within the executive team.
  • Proven experience in setting goals and leading a team to drive customer success.
  • Ability to effectively collaborate with various business units across the Company to ensure successful onboarding of clients.
  • Excellent oral and written communication and presentation skills.
  • Strong organizational, time management and prioritizing skills.
  • Results-oriented with demonstrated ability to leverage internal resources, solve problems, and exercise good judgment and flexibility.
  • Ability to travel frequently for sales and business development activities.

GNS’ Company Culture

Our philosophy at GNS is simple:  We cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have track record to success and a passion for creating change. We believe that strong, collaborative teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

GNS offers competitive salaries, stock options, paid holidays, vacation, health, dental, and vision insurance for employees and their families, life insurance, long- term disability and a 401(k) plan.  EOE 

No phone calls or Recruiters, please.

 

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race
Veteran/Disability status
Human Check*